How to use it
- Pick the task your team asks you about most.
- Do the task once while writing down every step, in order.
- Give it to the person who will do it and ask them to follow it exactly. Fix anything unclear.
- Review it every 3 months, or whenever the process changes.
About this process
The steps
| # | Step: what to do | Who | Watch out for |
|---|---|---|---|
| 1 | Confirm the customer's order and delivery date on WhatsApp | Front desk | Always repeat the date back in writing |
Quality and exceptions
Version: ______ Last updated: ______ Approved by: ______